About Amiio
Amiio is an AI-powered B2B SaaS platform for real estate asset managers.
We help customers bring together financial data, tenant information, contracts, documents, and reporting workflows so they can make better decisions, faster.
The role
We're looking for our first-ever Customer Success Manager; and this isn't a support role with a fancy title.
Amiio landed enterprise clients before we even went public. Until now, Danny Pinto himself (SVP Customer Success & Operations) was taking care of this, but since the company is growing fast, we are on the lookout for an expert to take over and work on this as a team! Now we need someone to make sure those clients don't just use the product - they love it, expand it, and can't imagine working without it. You'll own the entire customer journey from the moment a contract is signed: onboarding, adoption, the tricky parts where financial and operational complexity meets new software, and the moments that turn a client into an advocate.
You'll work directly with our customers and sit at the intersection of product, data, and leadership. What you build here; the playbooks, the processes, the relationships; it becomes the foundation of how Amiio does Customer Success. A challenge with real impact.
What you will do
- Lead customer onboarding from kickoff to go-live
- Create clear onboarding plans, timelines, and follow-ups
- Coordinate customers, internal teams, and key stakeholders
- Help customers provide the right financial data, tenant data, documents, and reporting inputs
- Work with our technical team and financial specialists to translate customer financials, reporting structures, chart of accounts, and business logic into the Amiio platform
- Train customers and support them during the first phase of usage
- Manage customer relationships after go-live
- Monitor adoption, identify risks, and spot expansion opportunities
- Collect customer feedback and share clear input with Product, Data, and Engineering
- Help build scalable onboarding and customer success playbooks
What we are looking for
- 3+ years of experience in Customer Success, Implementation, Onboarding, Account Management, or a similar customer-facing role
- Experience in B2B SaaS
- Experience onboarding or managing business customers
- Strong communication and stakeholder management skills
- Strong project management skills
- Comfortable working with technical teams
- Able to understand business processes and translate customer needs into product setup
- Structured, proactive, and strong in follow-up
- Fluent English, written and spoken
Who you are
- Customer-oriented and commercially aware
- Structured, organized, and reliable
- Comfortable with complexity and ambiguity
- Strong enough to manage senior stakeholders
- Hands-on and willing to get into the details
- Not just a relationship manager, but someone who makes things happen
Why join Amiio
- Join an ambitious early-stage B2B SaaS company building AI for the real estate industry
- A good salary, 8 percent holiday allowance and possible bonus structure (commercial goals) while we develop
- Help shape the Customer Success function from the ground up - your fingerprints on how we do it
- Work closely with customers, product, data, and leadership in a tight-knit team with office in Amsterdam & Tel Aviv
- 25 paid vacation days per year
- Pension contribution; 5% of gross salary via Brand New Day
- ESOP participation; skin in the game as we grow
- Daily lunch arranged at the office